Privacy Policy

Effective Date: 31 May 2025

SoundBoard Space is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Australian Privacy Act 1988, and where applicable, the General Data Protection Regulation (GDPR) and other international data protection laws.

1. What Information We Collect

We collect only the information necessary to provide and improve our services.

This may include:

* Your full name and contact details (email address, phone number if provided)

* Booking details and session preferences

* Non-clinical session notes (general summaries, not diagnostic or medical in nature)

* Email subscription preferences

* Payment information (processed securely by third-party payment providers such as Stripe or PayPal)

* Website interaction data (via cookies and analytics tools)

* We do not collect or store sensitive health information or clinical records.

2. How Your Information Is Used

We use your information solely for purposes related to providing you with a supportive and safe experience.

This includes:

* Managing your session bookings and communication

* Sending relevant email updates, reflective content, or resources (if you’ve opted in)

* Processing and confirming payments securely

* Responding to inquiries and feedback

* Improving website functionality and user experience

We will never sell or rent your personal information. Data is only shared:

* With trusted third-party service providers for necessary business operations (e.g. payment processors or email services)

* If legally required (e.g., under court order or in compliance with regulations)

* If there is a serious risk to your safety or the safety of others, in line with our duty of care

3. Data Storage and Protection

We take the protection of your information seriously. All data is stored using secure, password-protected platforms, and access is restricted to authorised personnel only.

You have the right to:

* Access the personal data we hold about you

* Request corrections or updates to your information

* Request deletion of your personal data at any time

To exercise these rights, please contact us directly at: [email protected]

4. Email Communication and Consent

You will only receive emails from SoundBoard Space if:

* You sign up for our mailing list

* You book a session or submit an inquiry

* You download a resource or free workbook

* You give clear consent through an opt-in form

You may unsubscribe at any time using the link provided in our emails. We aim to keep all communication relevant and respectful.

5. Cookies and Analytics

Our website may use cookies and tools such as Google Analytics to help us understand how visitors use our site. These tools:

* Collect anonymous, aggregate data (e.g., page visits, time spent on site)

* Help us improve our content and user experience

You can disable cookies in your browser settings at any time. Disabling cookies may affect the functionality of some website features.

6. International Users

SoundBoard Space operates from Australia and is bound by Australian law. If you are accessing our services from outside Australia, you are responsible for ensuring our services are lawful in your jurisdiction.

By using our website and booking services, you consent to the collection and processing of your data in accordance with this Privacy Policy.

7. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes to our practices or legal obligations. We encourage you to review this page periodically.

Continued use of our services following an update indicates your acceptance of the revised policy.

8. Questions or Concerns

If you have any questions, concerns, or would like to exercise your privacy rights, please contact:

SoundBoard Space

📧 [email protected]

📍 Perth, Western Australia

ABN: 57 131 602 476